The LeadWell Index is a sub-index of the FLIGBY Leadership Competencies Index, which is used to evaluate FLIGBY + LeadWell players on their ability to apply sensitivity and understanding in leadership decision-making. Developed in collaboration with the Mental Health Commission of Canada, the competencies are grouped into three clusters: Empathy, Tolerance, and Supporting Wellness-Leadership.

The LeadWell Index includes 17 different competencies scored out of 100 that reflect a greater sensitivity and understanding in leadership decision-making. The sub-set of 17 are consolidated in the three clusters, and then averaged out of 100, providing a score for each cluster. Some competencies are used in more than one cluster.

Empathy Competencies:

Empathic leadership is the ability of leaders to understand, relate to and be sensitive to customers, colleagues and communities. It’s an attribute that enables a person to be interested in and relate to the personal situation of others. It requires emotional intelligence but goes beyond it. This cluster is comprised of the following six competencies:

1. Active Listening - a way of responding to another person that improves mutual understanding. This is a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given.

2. Intuitive Thinking - a way of thinking that does not use rational processes such as facts and data. It is unfocused, nonlinear, sees many things at once, views the big picture and contains perspective.

3. Social Dynamics - an awareness of the complexity of many situations and the social dynamics that govern them.

4. Building Engagement & Trust - the readiness to create trust and a positive, fulfilling, work-related state of mind that is characterized by dedication. Dedication refers to being strongly involved in one's work and experiencing a sense of significance, enthusiasm, and challenge.

5. Communications - the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of interpersonal behavior.

6. Emotional Intelligence - the capacity and readiness to understand, express and regulate emotions in oneself and in others.

Tolerance Competencies:

Tolerant Leadership has sympathy or indulgence for beliefs or practices differing from or conflicting with one's own. It’s the ability to see and entertain other points of view, which may differ or disagree with yours but is necessary to understand if you are taking into consideration all points of view and initiatives in leadership decisions. This cluster is comprised of the following seven competencies:

1. Diplomacy - the readiness to take into accounts the varying interests and values of the other parties involved in the negotiation, treating those differences with respect and dealing with people in a tactful manner.

2. Conflict Management - the practice by leaders in identifying and handling conflicts in a sensible, fair, and efficient manner.

3. Analytical Skills - the readiness to visualize, articulate, and solve complex problems and concepts and make decisions that are sensible based on the available information.

4. Active Listening - a way of responding to another person that improves mutual understanding. This is a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given.

5. Social Dynamics - an awareness of the complexity of many situations and the social dynamics that govern them.

6. Building Engagement & Trust - the readiness to create trust and a positive, fulfilling, work-related state of mind that is characterized by dedication.

7. Communication - the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of interpersonal behavior.

Supporting Wellness-Leadership Competencies:

Leadership today is faced with major organizational and workplace challenges in promoting employee engagement and nurturing a respectful environment where individuals feel motivated, and where they can flourish and be productive.

Increasingly, leadership means having the ability for effective communications, better feedback and understanding, as well as taking decisions that are sensitive to employee concerns and capabilities. Leadership requires not only managing a team or organization, but also providing expertise, credibility, trust and the professional-human relationships that create positive, safe and thriving workplaces. This cluster is comprised of the following ten competencies:

1. Team Management - is systematic to form, facilitate and monitor teamwork and teams.

2. Conflict Management - the practice by leaders in identifying and handling conflicts in a sensible, fair, and efficient manner.

3. Time Management - a readiness of systematic, priority-based structuring of time allocation and distribution among competing demands.

4. Balancing Skill - is the awareness of both the on-the-job challenges and the skill levels of subordinates, and the actions taken to help achieve, for each key subordinate, a reasonable, dynamic balance between the challenges they face and their skill levels.

5. Motivation - skills are those that enable a person to become motivated and work toward achieving goals. This is the readiness to understand what causes a person to become motivated and stay that way.

6. Involvement - is the readiness to participate in the activities of formal or informal teams/groups, all the way to the execution process.

7. Strategic Thinking - helps managers to set goals to determine priorities, to review policy issues, and to perform long term planning. Within a Flow context, it also entails the effective communication of the mission and goals of the organization, with a clear explanation of why and how the tasks of subordinates and colleagues are concrete steps toward achieving the mission and the goals of the organization and/or the unit.

8. Assertiveness - the readiness to express your emotions and needs without violating the rights of others and without being aggressive. Assertiveness is the behavior which enables you to act in your own best interests, to stand up for yourself without undue anxiety, to express your honest feelings comfortably, or to exercise your own rights without denying the rights of others.

9. Empowerment - a skill of sharing information, rewards, and power with employees so that they can take initiative and make decisions to solve problems and improve service and performance.

10. Communications - the set of skills that enables a person to convey information so that it is received and understood. Communication skills refer to the repertoire of interpersonal behavior.